Your customer service.

Our responsibility.

A service agreement from Available is your direct route to a more efficient, proactive, and customer-friendly support department.
We are experts in Zendesk and specialists in making your customer service a business strength.

A service agreement from Available is your direct path to a more efficient, proactive, and customer-friendly support department.
We are experts in Zendesk and specialists in making your customer service a business strength.

What is a service agreement?

A service agreement is not just support – it is a collaboration where we take responsibility for the operation, ongoing development, and anchoring of your Zendesk solution. We ensure that everything works and that your employees are comfortable and efficient in their work. We are responsible for:

01

Ongoing optimization of workflows, triggers, and automations

01

Ongoing optimization of workflows, triggers, and automations

02

Operation and error handling of Zendesk

02

Operation and error handling of Zendesk

03

Training and onboarding of new employees

03

Training and onboarding of new employees

04

Sparring, advice, and roadmap work

04

Sparring, advice, and roadmap work

05

Support and handling of technical Zendesk challenges

05

Support and handling of technical Zendesk challenges

06

Proactive suggestions for improvements based on your data

06

Proactive suggestions for improvements based on your data

07

Documentation and access to knowledge base

07

Documentation and access to knowledge base

08

Ongoing follow-up and monthly status

08

Ongoing follow-up and monthly status

What do you get out of it?

01 Lower employee turnover

We are responsible for training and onboarding, so new employees quickly become ready to provide support at a high level.

01 Lower employee turnover

We are responsible for training and onboarding, so new employees quickly become ready to provide support at a high level.

01 Lower employee turnover

We are responsible for training and onboarding, so new employees quickly become ready to provide support at a high level.

02 More effective support

We ensure that your Zendesk setup works for you – focusing on measurable results and sharper workflows.

02 More effective support

We ensure that your Zendesk setup works for you – focusing on measurable results and sharper workflows.

02 More effective support

We ensure that your Zendesk setup works for you – focusing on measurable results and sharper workflows.

03 Less vulnerability in the team

We handle the daily operations and documentation, so knowledge does not disappear with individual people.

03 Less vulnerability in the team

We handle the daily operations and documentation, so knowledge does not disappear with individual people.

03 Less vulnerability in the team

We handle the daily operations and documentation, so knowledge does not disappear with individual people.

04 Predictable expenses

I betaler en fast, månedlig pris pr. agent – uden uventede omkostninger.

04 Predictable expenses

I betaler en fast, månedlig pris pr. agent – uden uventede omkostninger.

04 Predictable expenses

I betaler en fast, månedlig pris pr. agent – uden uventede omkostninger.

Facts and experiences

+40

Companies with
active service agreement

88%

Renewal Rate

10%

Average reduction
in internal support costs

Response time
for all inquiries

+280

Agents supported
across industries

40%

Companies with
active service agreement

90%

Renewal rate

10%

Average reduction in
internal support costs

Response time
for all inquiries

+280

Agenter understøttet
på tværs af brancher

40%

Companies with
active service agreement

90%

Renewal rate

10%

Average reduction in
internal support costs

Response time
for all inquiries

+280

Agenter understøttet
på tværs af brancher

Who is it relevant for?

This service agreement is ideal for:

Companies that already use Zendesk

Support teams without their own specialists or with limited internal resources

Organizations that place high demands on scalable and data-driven customer service

Support leaders who want a permanent sparring partner with deep business understanding.

How does it work in practice?

With a service agreement, you get:

01 Unlimited access to our experienced Zendesk experts

01

Unlimited access to our experienced Zendesk experts

01

Unlimited access to our experienced Zendesk experts

02 A fixed contact person and monthly status follow-up

02

A fixed contact person and monthly status follow-up

02

A fixed contact person and monthly status follow-up

03 Option to purchase development and integrations as needed

03

Option to purchase development and integrations as needed

03

Option to purchase development and integrations as needed

04 Automatic onboarding and setup for new employees

04

Automatic onboarding and setup for new employees

04

Automatic onboarding and setup for new employees

05 Proactive monitoring and ongoing optimization of your Zendesk performance

05

Proactive monitoring and ongoing optimization of your Zendesk performance

05

Proactive monitoring and ongoing optimization of your Zendesk performance

Let us take responsibility for your customer service

We are a team of experienced specialists who help you get the best out of Zendesk. We offer tailored solutions that are adapted to both your employees' needs and your company's growth. We ensure that you always have the right expertise at hand.