Zendesk specialists,
connecting cables and hearts
We resell and implement Zendesk so your business can work smarter and deliver exceptional customer service – because we know that great service is about people.
A great experience only happens when technology supports people. We help you connect systems and relationships so customer service doesn’t just work, but feels right for both customers and employees.
More than Zendesk
Other Zendesk partners sell licenses and do setup. We deliver a holistic approach where system, people, and processes are connected.
Systems support people
Technology should make agents’ day easier, not more complex.
Clear processes
Clear workflows, routing and SLAs so everyone knows what to do.
Data drives decisions
Insights that actually improve the customer experience over time.
Wholeness, not fragments
Implementation, training and ongoing optimisation — the full package.
Cables — the technical foundation
We make sure Zendesk isn’t just installed, but configured, integrated and optimised for your reality.
Zendesk implementation
From zero to full operation — we build your setup right from the start.
AIAI & automation
Zendesk AI, bots, Copilot and intelligent triage.
IntegrationApps & integrations
Connect Zendesk with your existing systems.
OngoingService agreement
Dedicated support manager, SLA and proactive optimisation.
Hearts — the human side
Great customer service is about people. We help you strengthen the relationship between agent and customer — so the experience feels right.
Training and education
Onboarding, certified CX courses and ongoing upskilling — so the team is ready for every conversation.
Agent Shadowing
We sit alongside your customer service team, observe reality, and deliver concrete improvements.
Courses in CX and leadership
Certified training that elevates customer service from support function to strategic advantage.
Companies that chose More than Zendesk
Built by Available
We develop our own tools that solve real problems in customer service — designed to work directly in Zendesk.
Here are four of them – under products you'll find them all, including Available Phone, Available Connect and AI Detect.
Available AI Assistant
Reply suggestions grounded in your own knowledge – in the Zendesk sidebar and as chat on your website.
Available Insights
NPS, CSAT and PGAP in targeted campaigns – measure the experience, learn from the gap.
Available Mentions
Tags on Facebook and Instagram and new reviews land as cases in your own Zendesk.
Available Transcriptions
Calls and audio files transcribed and summarised – as a private note right on the ticket.
Built on four promises
Every product solves a different problem – but these four promises apply to them all.
Grounded in your knowledge
Reply suggestions build on your own Help Centre, previous tickets and macros – never on something the AI made up.
You decide
The AI suggests – your people approve before anything is sent. And it only automates what you've switched on yourselves.
In the customer's language
Reply suggestions, surveys and summaries arrive in the customer's language automatically – your team just keeps working in their own.
No surprises
Every product is managed from one portal where you can follow what the AI is doing – and what it costs. No hidden charges.
Security is part of the craft. We run our security program to ISO/IEC 27001:2022 and openly show how we protect data and access – yours and our own. Visit our trust centre →
Ready to connect cables and hearts?
Get a no-obligation overview of how we can help you get More than Zendesk.
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