Uddannelse
i kundeservice
Uddannelser og kurser der styrker jeres kundeserviceteam
Customer service is a discipline – not just a department
Truly great customer service takes more than good intentions. It takes professional knowledge, leadership commitment and a culture that takes the customer experience seriously. Our courses are developed by Anders Rønnebech Jensen, author of "Herregud! Det er jo bare kundeservice!" and one of Denmark's leading CX experts.
We offer certified training programmes for the whole organisation – from strategic leadership to the daily dialogue with customers. Hands-on, honest and grounded in your own reality.
Elevate customer service from function to strategic competitive advantage.
Our courses
Certified programmes for leaders, team leaders and agents
Customer Leadership Excellence
A strategic programme that gives leaders the tools to set the direction for customer service as a business-critical discipline. Focus on CX strategy, culture and making it stick across the organisation.
Operation Service Excellence
An operational programme that strengthens the day-to-day management of customer service. Focus on performance, coaching, team development and the balance between efficiency and quality.
Customer Service Excellence
A practical programme for frontline staff. Focus on communication, conflict handling, empathy and professional pride in the customer dialogue.
What makes our courses different?
Four reasons to choose Available's training programmes
Developed by one of Denmark's leading CX experts
The courses are created by Anders Rønnebech Jensen, chairman of Available and author of one of the most recognised Danish books on customer service. It is not theory from behind a desk – it is experience from the real world.
Tailored to your organisation
We adapt content, cases and exercises to your industry, your customers and your everyday work. You do not get a generic course – you get a programme that hits the mark.
Hands-on with your own cases
Participants work with their own challenges and situations. That ensures the learning can be put to use the very day after the course.
Certification included
All participants receive certification on completing the programme. It documents the skills and strengthens professional pride in the team.
Who are the courses for?
Our programmes are aimed at every level of the organisation
Leaders with CX responsibility
Directors, VPs and executives who set the strategic direction for the customer experience and want to make customer service a prioritised discipline in the organisation.
Team leaders in customer service
Middle managers and team leaders with day-to-day responsibility for performance, wellbeing and quality in the customer service team.
Frontline agents
Customer service agents, support staff and advisers who want to strengthen their professional skills and personal development in the customer dialogue.
Organisations that want to elevate their service culture
Companies that see customer service as a strategic competitive advantage and want to invest in skills development across the whole organisation.
Beyond the courses
Available's commitment to customer service does not stop at the courses. We facilitate ERFA groups where customer service leaders meet and share experiences across industries. We host regular events with expert talks and networking. And we offer ongoing sparring, so you always have a partner to lean on.
Explore more
Related pages to help you move forward
Ready to invest in your customer service skills?
Let's have a chat about which programme fits your organisation and ambitions.
Contact us today