From the kids' table to the grown-ups' table
CX Corner is our community and knowledge space. We built it because customer service and CX deserve a clear voice as a profession – and because too many still treat customer service as a cost to be kept down rather than the discipline that decides whether customers stay.
The mission is simple: move the profession from the kids' table to the grown-ups' table. We do it with four to six sessions a year, sharp guests and concrete experience from people who deal with this daily. No buzzwords, no sales pitch – just what actually works.
CX Corner is hosted in Danish.
Your host
The anchor of CX Corner
Anders Rønnebech Jensen
CX expert, author and chairman of the board at Available
Anders hosts every CX Corner. He has years of experience in customer service, service culture and leadership, wrote the book "Herregud! Det er jo bare kundeservice" and is known for a down-to-earth approach that turns theory into something you can use on Monday morning. He asks the questions – and he asks them sharply.
What can you expect?
A single update on what's moving – both here and in the market
Our focus right now
A look into Available's current focus areas and what we are working on. What are we seeing at our customers, and what are we learning from it?
Product roadmap
An update on our roadmap and what's coming. New apps, integrations and solutions – and when you can get your hands on them.
Latest from Zendesk
Features, releases and platform changes – translated into what it actually means for your day-to-day.
The CX interview
Perspectives from someone who deals with this every single day
Every episode we bring in a CX profile for a live interview. The guest changes from time to time, but the focus is always honest experience and usable inspiration.
How they actually do it
How they work with customer service and customer experience in practice – not in theory, but day to day.
The challenges
What are they up against right now, and how are they handling it?
What works – and what doesn't
The honest experience. Including the things that didn't go to plan.
Takeaways you can use
Concrete lessons you can bring home and put to work in your own organisation.
The corner office and airtime
CX Corner is not online only. At the Christmas VIP event in Aarhus on 3 December we run a live CX Corner session where three senior leaders challenge the audience on the question the profession keeps running into: how does CX reach the top of the leadership agenda – and who gets airtime when the decisions are made?
See the Christmas VIP eventLive sessions are part of a larger event and are announced together with it. Keep an eye on the calendar below and on our events page.
Upcoming sessions
See when we meet next – and sign up directly
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Who is it for?
CX Corner is for you who work in the field – and would like it taken seriously
Customer service leaders
You who are responsible for the team, the operation and the results.
CX owners
You who work strategically with customer experience across the organisation.
Zendesk users
You who sit in the platform daily and want to get the most out of it.
Leaders with CX on the agenda
You who need customer experience on the executive agenda.
What you take home
Every single time
New knowledge
About the platform, the market and the shifts that matter to your day-to-day.
Concrete takeaways
Things you can act on next week – not in six months.
Inspiration
Perspectives from others working on exactly what you're working on.
Explore more
Related pages that can help you further
All Available events
Seminars, peer groups, meetups and networking.
CX Trends 2026
Five shifts shaping the future of customer service.
Customer experience and CX
CX is more than satisfaction – here's how we work with it.
More than Zendesk
Insights and perspectives from our everyday work.
See you in CX Corner
Sign up for the next session – or write to us if there's a topic or a guest we ought to cover.