Recording · 20 August 2026Kunderejsen – med Thomas Stack
Guest: Thomas Stack, Head of Customer Experience hos Albatros Travel og manden bag podcasten Kunderejsen (74+ afsnit)
Anders Rønnebech interviews Thomas Stack on customer experience in the travel industry, AI in customer service, survey fatigue and why the human element becomes the competitive edge. Plus news on the EU AI Act and its transparency requirements.
Watch the recording → (12 chapters)