Implementering
af Zendesk
Professionel implementering af Zendesk til jeres organisation
A good implementation is about more than technology
A Zendesk implementation can be quick. But an implementation that actually works in your day-to-day requires someone who understands your business, your customers and the people who will use the system every day.
That's where Available makes a difference. We don't just set up Zendesk – we design a solution that fits your processes, eliminates manual work and gives the team the right tools from day one.
We don't build a system. We build the foundation for better customer service.
What does an implementation include?
We cover all the elements it takes for Zendesk to work at its best
Workflows and routing
We design workflows that match your processes. Automatic routing, SLA rules, escalation and prioritisation – so tickets land in the right place, first time.
Automations
Triggers, automations and macros that remove repetitive manual work. We set up the automations that deliver the most value from the start.
Integrations
We connect Zendesk with your CRM, ERP, e-commerce or other systems – so data flows freely and agents have the full picture.
Help Center
Self-service that takes pressure off the team. We build a help center with structure, categories and articles that answer the most common questions.
AI and chatbots
Zendesk AI set up right: reply suggestions, automatic classification, intelligent chatbots and summaries that actually help agents.
Reporting
Dashboards and reports that give you an overview of the KPIs that matter. CSAT, response times, volume, backlog – tailored to your needs.
From first meeting to go-live
Our proven implementation process
Discovery and analysis
1–2 weeksWe start by understanding your business, customers, channels and existing processes. What works? What could be better? What are the most important goals?
Design and planning
1–2 weeksWe design the optimal Zendesk setup: workflows, categories, SLAs, integrations and automations. You approve the plan before we build.
Build and configuration
2–4 weeksWe set up Zendesk in practice. All workflows, triggers, integrations, AI features and dashboards are configured and tested thoroughly.
Training and onboarding
1 weekWe train your team in the new setup. Agents, administrators and managers – everyone gets the knowledge they need to work effectively.
Go-live and hypercare
1–2 weeksWe're there during launch and in the period after. Quick fixes, adjustments and optimisation – so you get safely across the line.
Typical duration: 6–12 weeks – depending on complexity, number of channels and integrations.
Why choose Available?
What sets an Available implementation apart
We understand your reality
We don't start with Zendesk – we start with you. Your customers, processes and challenges. Technology is a means, not the goal.
We build for the everyday
Our solutions are designed for the people who will use them. Not for a demo meeting, but for Monday morning at 8, when the queue is long.
We stay after go-live
An implementation is a beginning, not an ending. We offer ongoing support, optimisation and guidance – so the solution grows with you.
We see the bigger picture
Zendesk is rarely an isolated island. We make sure it works together with your other systems, processes and strategy.
Frequently asked questions
The questions we hear most often about an implementation
Ready to get started with Zendesk?
Let's have a chat about your needs – and show you what an implementation with Available looks like in practice.
Contact us now